Resources
Emics Elder Care: New York Medicaid Planners
Trusted Government and Non-Profit Resources for Seniors and Their Families
At Emics Elder Care, we understand how overwhelming the Medicaid and long-term care process can be. While we provide expert guidance through Medicaid planning and care coordination, we also recognize the importance of government and community-based resources that serve the public directly. Below is a curated list of non-profit, federal, and New York State agencies that offer valuable information, support, and emergency services to seniors and their families. These resources are not affiliated with Emics Elder Care, and they do not offer private Medicaid planning services.
Each organization listed below plays a vital role in protecting, educating, and assisting older adults. Feel free to reach out to them directly for support on matters ranging from elder abuse to benefits access.
Alphabetical List of Senior Support Resources
1. Adult Protective Services (APS)
Type: Government Agency (NYC Department of Social Services)
Service: Investigates allegations of elder abuse, neglect, and financial exploitation. Provides interventions for vulnerable adults unable to meet their own needs.
Contact: 1-844-697-3505 (New York Statewide)
Location: Statewide (services vary by county)
Website: https://ocfs.ny.gov/programs/aps/
2. Aging and Disability Resource Center (ADRC)
Type: Federally funded public resource
Service: Offers information and counseling on long-term services and supports, including Medicaid, Medicare, home care, and transportation for older adults and people with disabilities.
Contact: Call 1-800-677-1116 to find your local ADRC
Location: Nationwide
Website: https://eldercare.acl.gov/
3. BenefitsCheckUp – National Council on Aging (NCOA)
Type: Non-profit organization
Service: Free online tool that helps seniors find benefits they may qualify for, including Medicaid, SNAP, and utility assistance.
Website: https://www.benefitscheckup.org
Location: National resource, available online
4. Centers for Medicare & Medicaid Services (CMS)
Type: Federal Government Agency
Service: Oversees Medicare and Medicaid. Provides official program information, eligibility rules, forms, and help navigating public benefits.
Contact: 1-800-MEDICARE (1-800-633-4227)
Location: National
Website: https://www.cms.gov
5. Eldercare Locator – U.S. Administration on Aging
Type: Federal Public Service
Service: A free national service that connects older adults and caregivers with local support resources such as meals, transportation, and housing.
Contact: 1-800-677-1116
Location: National
Website: https://eldercare.acl.gov
6. Long Term Care Ombudsman Program – New York State
Type: State-run advocacy program
Service: Advocates for residents in nursing homes and assisted living facilities. Investigates complaints and ensures residents’ rights are protected.
Contact: 1-855-582-6769
Location: Albany, NY (services are provided locally)
Website: https://aging.ny.gov/long-term-care-ombudsman-program
7. Medicaid Helpline – New York State Department of Health
Type: State-run hotline
Service: Provides direct answers to Medicaid eligibility and coverage questions, especially for individuals applying without private representation.
Contact: 1-800-541-2831
Location: Albany, NY (statewide support)
Website: https://www.health.ny.gov/health_care/medicaid/
8. New York State Office for the Aging (NYSOFA)
Type: State Agency
Service: Coordinates state services for older adults including health insurance counseling (HIICAP), transportation, and senior housing assistance.
Contact: 1-800-342-9871
Location: Albany, NY (with local offices throughout NY State)
Website: https://aging.ny.gov
9. Social Security Administration (SSA)
Type: Federal Government Agency
Service: Provides retirement and disability benefits and handles enrollment in Medicare.
Contact: 1-800-772-1213
Location: Nationwide (with local offices)
Website: https://www.ssa.gov
10. U.S. Department of Justice – National Elder Fraud Hotline
Type: Federal Public Safety Program
Service: Helps seniors report fraud, scams, and financial exploitation. Provides guidance on next steps and connects victims to legal resources.
Contact: 1-833-372-8311
Location: National
Website: https://ovc.ojp.gov/program/stop-elder-fraud
Note: These services are public or non-profit and are not affiliated with Emics Elder Care. We provide this list in the spirit of support and advocacy for all families navigating aging, care needs, and benefit systems in New York and beyond.
If you need personalized guidance with Medicaid applications, asset protection, or care coordination, please contact Emics Elder Care at www.emicseldercare.com or call our team for a private consultation.